Flood Disaster Payments: QLD and Northern New South Wales

Here is a comprehensive guide to the financial assistance available for those affected by the floods in Queensland and northern New South Wales.

Australian Government

The federal government provides a Disaster Recovery Payment (AGDRP) of $1,000 per eligible adult and $400 per eligible child to support those affected by flooding in South East Queensland.

“The Disaster Recovery Payment is a one-time, non-means-tested payment and is available to eligible individuals in affected local government areas who have suffered a significant loss, including a severely damaged or destroyed home or serious injury,” said said the government statement. noted.

Eligible Queenslanders in the local government areas of Gympie and North Burnett can request assistance via myGov or by calling Services Australia on 180 22 66 from 1pm Queensland time today (28 February).

For Queensland specific information:


NAB will provide $1,000 grants to flood-affected clients and colleagues in South East Queensland, to help them immediately following the natural disaster.

NAB customers who have suffered damage to their home and need assistance can call NAB Assist on 1300 308 132.

Assistance now available for NAB customers directly affected by the current flooding includes:

  • Immediate access to $1,000 grants to help cover costs such as temporary accommodation, food and clothing (eligibility criteria apply).
  • Business grants of $1,000 to help restart or reopen and cover the cost of damaged property, equipment, fencing – and for loss of livestock or livestock.
  • NAB’s commercial and agro-industrial customers wishing to access the grants should call NAB’s dedicated team on 1300 769 650.

All requests will be assessed on a case-by-case basis by the NAB Assist team to determine eligibility.


ANZ has announced a financial relief package for customers affected by major flooding in southeast Queensland and parts of northern New South Wales as severe weather systems continue to threaten further damage.

ANZ customers affected by the floods are encouraged to contact the ANZ Financial Distress Team on 1800 149 549 or anz.com.au/support/natural-disaster-support/

They can also visit their local branch if they can.

Customers with ANZ Home and Contents Insurance may be eligible for emergency funds and temporary accommodation.

To file an insurance claim, customers can call 13 16 14 or visit anz.com/insuranceclaims

ANZ encourages flood-affected customers to contact the bank at the appropriate time and discuss how they can access relief measures, including:

  • Short-term payment relief on home loans, credit cards, personal loans and some business loans (ANZ may still charge interest during this period)
  • Corporate Loan Restructuring Fee Waiver
  • Removal of fees for early access to term deposits


Commonwealth Bank is providing its emergency assistance to customers and businesses in flood-affected areas in South East Queensland and New South Wales.

The ABC also deals with child support payments on a case-by-case basis. Affected customers can discuss their situation with Commonwealth Bank by calling 1800 314 695.

The ABC offers a variety of options to those affected, including:

  • Personalized payment terms for your home loan, credit card, personal loan and some business loans.
  • Exemption from fees and charges.
  • Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
  • Removal of fees and notice periods for early access to term deposits.
  • For CommInsure customers, CBA is able to help with emergency accommodation if your home has been damaged.
  • Restructuring of loans for business clients and existing loans.
  • Waiver of fees for temporary and damaged merchant EFTPOS terminals, as well as support of merchant terminal rental fees.
  • CBA can also expedite claims with CommInsure for customers seeking assistance through their home and contents insurance.

To access this support, call 1800 314 695 or visit us at a branch where it is safe to do so. Further information on emergency assistance is available online at commbank.com.au/emergencyassistance.


The Westpac Group will provide emergency financial assistance to customers affected by ongoing flooding in South East Queensland and New South Wales.

To access financial assistance:

  • Westpac consumer customers can apply here or call Westpac Assist on 1800 067 497. Business customers who need assistance can contact their account manager or call Westpac Assist on 1800 067 497.
  • St. George consumer clients can apply here or call St.George Assist on 1800 629 795. Business customers who need assistance can contact their account manager or call St.George Assist on 1800 629 795.

Westpac & St.George customers receive the following support:

  • Customers affected by home loans can request a repayment deferral of up to three months.
  • Customers affected by credit cards can request to defer refunds to their card for up to 90 days.
  • Affected customers wishing to purchase replacement property can apply for a personal loan at a reduced interest rate with no set-up fees.
  • Removal of interest rate adjustments for affected customers wishing to withdraw term deposits.
  • Affected customers in difficulty may also be offered a stoppage of all accrued interest on unsecured credit products for a period of up to three months.
  • Customers affected by business loans can request a repayment deferral of up to three months.
  • Affected businesses with existing loans can apply for loan restructuring without incurring the usual bank set-up fees.
  • Affected commercial customers with commercial facilities are eligible to receive support, including monthly terminal access fee waivers for up to three months.


Suncorp customers can visit https://www.suncorp.com.au/insurance/extreme-weather-assistance.html#storm
make a claim.

Data subjects can also call 13 25 24 to make a claim or use the Suncorp app.

Image by Matthew Waring via Unsplash

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